This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order (See Tailoring Time). By selecting "Custom Size", your dress will be personally tailored for your exact fit.
Q: Can I return or cancel the dress if I change my mind?
A: Each dress is made to order in DressFirst, including standard size dresses. The custom nature of our dresses means our cancellation and Return Policy is stricter than other items, so it's important to order carefully.
Q: How long can I receive my item?
A: Total Delivery Time is based on the tailoring/processing time + shipping time, you will find them in the product pages.
Q: How can I make sure I order the correct size and fit?
A: Compare your unique measurements with DressFirst's size chart and measuring guide. By selecting "Custom Size", your dress will be personally tailored for your exact fit.
Q: Can I order this dress in a different style/fabric/length?
A: Please understand that each dress is carefully tailored to match exactly what you see in the photos, so unfortunately we are unable to modify the fabric/length in any way. Currently, the two acceptable changes are removing the trains and adding spaghetti straps, only for dresses with simple designs.
Jeg har lige modtaget denne kjole med posten, og den er defekt. I siger, at jeg skal tage kontakt til kunde service - men hvor gør jeg det henne? Der er ingen henvisning hertil på jeres hjemmeside.
I have just recieved this dress from you and it is defective. In your FAQ you state that your products can be refunded through customer service - but how do I get in touch with customer service? It is not stated on your website.
This style is very fashion !!It came exactly on the day that was estimated by DressFirst. Thank you for such a fantastic experience and I can't wait to wear it to the ball!!Thank you again!!